Chic Concept

If you want faulty furniture, terrible customer services and to be consistently lied to then use this company! If not buy else where!

Purchased 2 double space saver beds for just under £700, I won’t go in to details of delivery but it was terrible got messed around didn’t come when expected and delivery man wouldn’t take them upstairs.

When we put them together the middle bar that holds up the slats on both beds was fitted to high (so the slats were like a seesaw). When I phoned the chic company there response was “we know what’s happened they have used the wrong template” They advised me to move the middle fittings on the top and bottom of both beds down and re screw it. When I said this would leave 4 holes on each side of the beds and I wasn’t happy with that they said the boss would call me.

Guess what no one called! Between 7/7-25/7 I called 2-3 times a day being told someone would call me back. On the 25 July they offered me a measly £85 which I’m still waiting for!

Absolutely awful service from Chic Concept. Ordered bespoke headboards with a delivery of 3 weeks, arrived and incorrect sizes, took 3 months to resolve. Promised compensation, now being ignored. Beware ordering from them.